Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This Privacy Policy describes how orbitalpronexae SARL ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at orbitalpronexae.world or use our restaurant analytics services. We are committed to protecting your privacy and ensuring transparency about our data practices.

orbitalpronexae SARL is the data controller for the personal information we collect. Our registered office is located at Evagoras Avenue 37, 3007 Limassol, Cyprus. Registration Number: RCSB529674.

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact information including name, email address, and phone number when you submit enquiry forms
• Company information such as restaurant name and number of locations
• Communication preferences and service interests
• Messages and correspondence when you contact us for support or consultations
• Account information if you register for our analytics platform services

Automatically Collected Information

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, and device information
• Referral sources and search terms used to find our website
• Cookie and tracking technology data as described in our Cookie Policy

How We Use Your Information

We use the personal data we collect for legitimate business purposes including:

• Responding to your enquiries and providing information about our restaurant analytics services
• Processing and fulfilling service requests and consultations
• Providing customer support and technical assistance
• Improving our website functionality and user experience
• Sending relevant marketing communications about our services (with your consent)
• Complying with legal obligations and protecting our business interests
• Analysing website performance and user behaviour to enhance our services

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and website functionality
• Consent: Where you have given clear consent for specific processing activities, such as marketing communications
• Contract Performance: Processing necessary to fulfil our contractual obligations when providing services
• Legal Compliance: Processing required to comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting business, bound by confidentiality agreements
• Legal requirements when disclosure is necessary to comply with law, regulation, or legal process
• Protection of rights when necessary to protect our rights, property, or safety, or that of others
• Business transfers in the event of a merger, acquisition, or sale of assets

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions and enquiries: 3 years from last contact
• Website analytics data: 26 months as per Google Analytics retention settings
• Marketing consent records: Until consent is withdrawn plus 1 year for compliance purposes
• Customer account data: Duration of service relationship plus 7 years for legal and tax purposes

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing activities that require it

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security practices

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law.